I have cashed out but not received my reward

Although cashed out rewards will normally arrive within 1 hour, it can take up to 24 hours for the reward to arrive in your email. Please remember to check your Junk/Spam folder as occasionally rewards can end up there.

If you have not received your reward after 24 hours please contact one of our representatives to resolve the issue. All you need to do is:

1) Go into the Online Plus app

2) Click the three white lines at the top left of the app screen

3) Go to the “Help” section

4) Click “Email” to send our customer service team a message